icon Home > Shipping / Returns / Warranty

Shipping

  • All products are shipped by either Canada Post or Courier from our Toronto, Ontario distribution warehouse.
  • Orders are processed and shipped within 24-72 hours from time of purchase. The processing time varies due to orders placed on weekends and holidays.
  • Shipping and Handling costs are calculated using combined product weight.
  • Note: Products containing a (lithium manganese dioxide) battery:
    • Due to Lithium content, these items can not be shipped by Air. Ground Shipping Only.
      • For this reason the checkout shows only 'Canada Post - Expedited Shipping' for estimating your shipping charge.
    • There is an additional fee called (TDG - Transportation of Dangerous Goods) for shipping these Lithium batteries.
    • Instead of complicating how the S&H fee is calculated at checkout, we have simply added this TDG fee to the selling price of these products.

Returns

  • Independent Respiratory Consultants Inc. is committed to customer service and satisfaction.
  • Please inspect all packages carefully before opening the manufactures’ packaging, and breaking any safety seals. If you have received damaged or defective merchandise please contact us immediately click here to call 519-859-4041, or by Email: julia@startaheart.ca. We will assist you in the process of obtaining a replacement unit or merchandise.
  • If you believe you have received the wrong product in error, and it does not match your order; do not open the item or break the safety seals.
    • Please contact us immediately for assistance using the phone number or email listed above.
  • Items that will not be accepted under this return policy include:
    • opened or used electrode pads
    • opened or used batteries
    • CPR masks or mouth barriers for CPR
  • If you have further questions in regards to our return policy please contact us by the phone number or email listed above.

Warranty

  • All Philips AEDs are covered under the 8 year manufactures warranty.
  • Philips Healthcare Product Support:
  • Phone: 1-800-263-3342 and their email: aedsupport@philips.com

 

 

icon Page Top